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Communication Standard of Practice PDF


The physiotherapist communicates clearly, effectively, professionally, and in a timely manner to support and promote quality services.

Expected outcome

Clients can expect that communication with the physiotherapist will be respectful and professional and will contribute to their understanding and participation in their health management.

Performance expectations

The physiotherapist:

  • Uses respectful, open, clear, and honest communication in all professional interactions (e.g., spoken, written, social media).
  • Communicates effectively with clients to promote their understanding of proposed services (e.g., active listening, use of plain language, encouraging questions).
  • Identifies potential barriers to effective communication and makes a reasonable effort to address these barriers (e.g., interpreters, technology, diagrams, printed education materials).
  • Documents all communications accurately, clearly, professionally, and in a timely manner.

Related Standards

Page updated: 03/01/2024