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Patient Safety Incident Management

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2 November 2015

A resource to help make care safer with patients/families as partners.

We all intend to provide the best possible care for the best possible outcomes for our patients, clients and residents, but sometimes a patient may be inadvertently harmed. During this webinar, we introduce you to a resource designed to provide an integrated set of practical strategies and resources related to patient safety and incident management in any health-care setting. The needs of patients/families are threaded throughout the webinar as well as opportunities to engage them as partners in care.

The goal of the session is to help you respond with more confidence to incidents and take action to make care safer not only in your practice, but also across the profession. Click here to review the Patient Safety and Incident Management toolkit.


  • Ioana Cristina Popescu, MBA: Patient Safety Improvement Lead, Canadian Patient Safety Institute, provides leadership and management to the design, development, execution and evaluation of CPSI programs including the Patient Safety and Incident Management Toolkit and Patients for Patient Safety Canada. Nursing and business management are the two pillars on which she has built her patient safety expertise.
  • Sandi Kossey, MHA, BScPT: Senior Director, Canadian Patient Safety Institute, leads strategic national initiatives with the health system, governments, providers and patients to make healthcare safer. Sandi started her career as a practicing physiotherapist in acute care in both clinical and supervisory roles, and since then has worked in occupational health and safety, established regional stroke services in Edmonton, and led the organizational health division of a provincial health and welfare trust. She is also a guest lecturer on patient safety curricula for physiotherapy graduate students at the Faculty of Rehabilitation Medicine, University of Alberta.

Course Materials

Patient Safety Incident Management Handout

Page updated: 26/04/2022