If you have a concern or complaint about your physiotherapist that can't be resolved by talking to them or their supervisor directly, contact the College of Physiotherapists of Alberta's Conduct Coordinator. If your complaint involves sexual impropriety, contact our Conduct Coordinator immediately.
You may also file a complaint. Alberta's Health Professions Act requires that your complaint is submitted in writing and signed, as anonymous complaints cannot be considered. To initiate the complaint process, use the College of Physiotherapists of Alberta's fillable complaint reporting form, or submit your own written complaint, by mail, fax or email.
All written complaints must include:
- Name, address and daytime telephone number (email address is optional)
- Physiotherapist’s name
- Incident date, time and location
- Specific details and all pertinent supporting information
- Your signature